1. Platform Overview
Cloud Workers operates a digital platform connecting customers seeking skilled services (including AC repair, plumbing, electrical installations, mechanical works, and general daily labor) with independent, verified service specialists across Indian cities.
This Privacy Policy explains how information is collected, used, protected, and when requested, deleted across the Cloud Workers Android application (Package: com.cloudworkers.app) and the official website hosted at https://cloudworkers.in.
2. Information We Collect
We collect information you provide directly and data generated automatically when interacting with our platform:
A. Account & Profile Data
- Full Name & Contact Details: Name, verified telephone number, and optional email address used for login authentication, dispatch coordination, and service receipts.
- Service Specialist Credentials (For Providers): Trade qualification, years of experience, trade category, and optional profile portrait picture.
B. Location Data (Foreground Only)
- Precise GPS & Approximate Location: With your permission, we access your device GPS coordinates to display nearby service specialists, estimate technician arrival times, and accurately route specialists to your service address. Location data is only fetched while the application is actively in use or when submitting a service request.
C. Service & Transaction Records
- Selected service categories, service address / landmark, booking time slots, visit fees, payment status (Cash on Service or UPI), and ratings/reviews left by customers.
3. Device Permissions & Purpose
Below is a transparent audit of device hardware and OS permissions requested by the Cloud Workers mobile app:
| Permission | API Name | Why It Is Needed | Revocability |
|---|---|---|---|
| Location Access | ACCESS_FINE_LOCATION ACCESS_COARSE_LOCATION |
To auto-detect your current address or pin code for quick specialist dispatch. | Can be turned off anytime via Android App Settings. |
| Camera | CAMERA | Allows service specialists to take a photo of their trade ID or finished service work to share in the app. | Optional. Only prompted when capturing a photo. |
| Photo Library | READ_EXTERNAL_STORAGE READ_MEDIA_IMAGES |
Allows choosing a profile image or photo of an equipment problem (e.g. leaking AC unit). | Optional. Only accessed upon user selection. |
| Push Notifications | POST_NOTIFICATIONS | To alert you when a technician accepts your booking, when they are en route, or when service completes. | Can be disabled in App Notification Settings. |
4. How We Use Your Information
We utilize the collected information strictly for:
- Matching your service request with qualified, verified specialists closest to your pincode.
- Enabling direct calling / WhatsApp communication between customer and assigned specialist once an appointment is confirmed.
- Providing upfront transparent pricing and generating electronic service receipts.
- Fraud prevention, spam mitigation, and maintaining community trust & safety.
- Responding promptly to customer service requests and resolving support tickets.
5. Data Sharing & Security Safeguards
We do not sell your personal data. Data is only shared under specific functional conditions:
- Assigned Service Specialist: When you book a service, your first name, service address, and phone number are shared with the accepted technician solely to fulfill the job.
- Infrastructure Providers: We use industry-standard enterprise cloud storage and database providers with Row-Level Security (RLS) and 256-bit AES encryption at rest and in transit (TLS 1.3).
- Legal Requirements: We may disclose data if mandated by Indian law enforcement pursuant to valid legal summons under the Information Technology Act.
6. Data Retention Policy
We retain personal data as long as your account remains active. Transaction logs and booking invoices are maintained for up to 3 years to comply with Indian accounting, taxation, and consumer dispute resolution requirements, after which records are anonymized or permanently destroyed.
7. User Rights & Account Deletion (Google Play Compliance)
You can request complete deletion of your account and associated personal data through either of the following mechanisms:
Option 1: In-App Instant Deletion
- Open the Cloud Workers mobile app.
- Navigate to the Profile tab (bottom right navigation).
- Scroll down and tap "Delete Account & Data".
- Confirm the deletion prompt. Your profile, contact number, and credentials will be deleted immediately.
Option 2: Direct Email Request (Web / Play Store Users)
If you no longer have access to the app or wish to request data purging via web, send an email to:
Include your registered phone number with the subject "Account & Data Deletion Request". Our Data Protection Team processes and confirms complete deletion within 48 hours.
8. Children's Privacy
Our services are not intended for or marketed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has registered an account, contact us immediately at support@cloudworkers.in.
9. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:
Organization: Cloud Workers
Official Website: cloudworkers.in
Email Address: support@cloudworkers.in
Location: Lucknow, Uttar Pradesh, India
Response Window: We acknowledge all inquiries within 24 hours and resolve grievances within 15 working days.