Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether as a Customer or as an independent Service Specialist) and Cloud Workers ("Company", "we", "us", or "our"). If you do not agree to these Terms, please do not use or access our platform.

2. Platform Role & Marketplace Model

Cloud Workers is a digital technology platform that connects customers in need of home maintenance and skilled trade services (such as AC servicing, plumbing, electrical installations, mechanical assistance, and general labor) with independent third-party service providers ("Specialists").

Independent Contractor Status: Specialists are independent professionals and not employees, agents, or joint-venturers of Cloud Workers. Cloud Workers facilitates scheduling, discovery, and transparent estimates, but does not itself provide trade repair services.

3. Accounts & Verification

• Age: You must be at least 18 years old to register an account or request services.
• Phone Verification: Users authenticate via an OTP sent to their mobile number. You agree to provide genuine and accurate contact information.
• Account Security: You are responsible for safeguarding your login credentials and maintaining control over the mobile number used to register.

4. Customer Obligations

• Provide a safe, accessible work environment for the assigned service specialist at the designated service location.
• Accurately describe the nature of the issue or service needed during booking.
• Inspect completed repair work or installations before the specialist departs.
• Pay the agreed upfront fee and any approved replacement parts directly to the specialist via Cash or UPI.

5. Service Specialist (Provider) Terms

• Quality of Workmanship: Specialists agree to perform services with reasonable professional care, skill, and industry safety standards.
• Transparent Pricing: Specialists agree to adhere to the standard visit charges and upfront cost estimates provided to the customer. Any additional parts required must be quoted to and agreed upon by the customer prior to installation.
• Professional Conduct: Specialists must maintain respectful behavior, punctuality, and adhere to local labor laws and municipal standards.

6. Pricing & Payments

All service estimates, inspection charges, and visiting fees are clearly shown prior to confirming a booking. There are no hidden subscription charges for booking services. Payment methods currently supported include:

• Cash on Delivery (COD): Paid directly to the technician upon task completion.
• Direct UPI: Paid to the technician's QR code upon task completion.

7. Cancellations & Rescheduling

Customers may cancel a service booking free of charge at any time prior to the specialist departing for the service location. If a cancellation occurs after the technician has arrived at the address, a minimal standard inspection / visit fee (₹99 – ₹149 depending on trade) may be applicable to compensate the specialist for travel time.

8. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Cloud Workers shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of services provided by independent specialists. Customers are encouraged to verify parts and test equipment upon completion of the service.

9. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any legal dispute, claim, or controversy arising out of or relating to the platform shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

10. Contact Us

If you have questions, feedback, or need clarification regarding these Terms of Service, please reach out to our legal and support team: